Privacy Policy

Last Updated: 2025-04-15

This Website Privacy Policy (“Privacy Policy”) describes the privacy practices of spykio (“spykio,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, secure and otherwise process personal information from individuals in connection with our website and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Websites”), as well as our marketing activities, and the rights and choices available to individuals with respect to their information. spykio may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information.

This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the spykio Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us.

We provide important information for individuals located in the European Union, European Economic Area, Switzerland and United Kingdom (collectively, “Europe” or “European”) below.

Information Collected

FROM WHOM WE COLLECT PERSONAL INFORMATION

Our customers. Those who register on their own or on behalf of an entity or organization to use any of our Services (as defined below), including administrators on a customer account. For the purposes of this Policy, “Services” shall refer to all products or service offerings made available by us.
Our website Visitors. Individuals who visit our Websites and who may volunteer certain contact data (such as their email address) to receive communications from us. For the purposes of this Policy, “Websites” shall refer collectively to spykio.com (or your relevant domain). For clarity, “Websites” does not include any sites owned or operated by our customers.

WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you through your use of our Websites. This information may include:

Business contact data, such as your name, email address, and phone number. If you choose to log in, access or otherwise connect to the Services through a third-party service (if applicable), we may collect your user ID and/or username associated with that service.
Employment information, such as your employer's name and job title (if provided).
Location information, such as general location information like city, state or geographic area (if provided or inferred from IP address).
Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
Usage information, such as information about how you use the Websites and interact with us.
Marketing information, such as your preferences for receiving communications from us and details about how you engage with our communications.
Other information that we may collect that is not specifically listed here but that we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from other third parties

We may receive personal information about you from third-party sources. For example, a business partner may share your contact information with us if you have expressed interest in learning about our services. We may obtain your personal information from other third parties such as marketing partners, publicly-available sources, and data providers.

Referrals

Website visitors may have the opportunity to refer contacts to us. You may only submit a referral if you have permission to provide the referral's contact information to us so that we may contact them.

Use of Information

We may use your personal information for the following purposes or as otherwise described in this Privacy Policy or at the time of collection:

To operate the Websites and our business: provide, operate, improve, personalize, and secure the Websites and our services; respond to requests; communicate with you; provide support.
For research and development: analyze usage to improve the Websites and services.
Advertising: Work with third-party partners for analytics and tailored content delivery.
To comply with law: Fulfill legal obligations, respond to lawful requests and legal process.
For compliance, fraud prevention and safety: Protect rights, privacy, safety, property; enforce terms; deter fraudulent or illegal activity.
With your consent: Where required by law or for specific purposes disclosed at the time of collection.
To create anonymous, aggregated or de-identified data: For analysis, improvement, and other business purposes.
To send you marketing and promotional communications: About spykio products or services (with opt-out options).

Sharing of Information

We may share personal information with the following categories of recipients:

Service providers: Companies providing services on our behalf (e.g., hosting, analytics, email delivery, support).
Payment processors: Third parties facilitating payments for our Services (if applicable).
Third Party Integrations: Services you choose to connect with spykio (if applicable).
Business partners: Parties with whom we co-sponsor promotions or jointly offer services.
Professional advisors: Lawyers, auditors, bankers, insurers.
Authorities and others: Law enforcement, government authorities, private parties for compliance, fraud prevention, and safety purposes.
Business transferees: In connection with corporate transactions (e.g., merger, acquisition, sale).

Options

Access or update information: You may request to correct or update your information by emailing info@turtletechbv.com (Please update this email address). We will respond within a reasonable timeframe.

Marketing communications: You can opt-out of marketing emails by following the unsubscribe instructions in the emails.

Information about Children

Our Websites are not directed to children under 16. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at info@turtletechbv.com. We will delete such information as soon as reasonably practicable.

Security

We maintain safeguards designed to protect the personal information we collect. However, no internet or information technology is 100% secure, and we cannot guarantee absolute security.

Third-Party Websites

The Websites may contain links to third-party websites. These links are not an endorsement, and we are not responsible for the privacy practices of third parties. Please review their policies.

International Data Transfers

We are headquartered in [Your Country/Region, e.g., the United States] and may use service providers in other countries. Your personal information may be transferred to locations outside of your state, province, or country where privacy laws may differ. European users should review the "Notice to European Users" section.

Privacy Policy Updates

We reserve the right to modify this Privacy Policy. We will notify you by updating the date and posting it on the Websites. Material changes may be communicated via email or other means if required by law. Your continued use after the effective date indicates acceptance.

Contact

If you have questions, please contact info@turtletechbv.com or mail us at:

spykio
Sint-Clarastraat 91
8000 Brugge
Belgium

Notice to European Users

This section applies only to individuals in Europe (European Union, European Economic Area, Switzerland, and the United Kingdom).

Personal information: References to "personal information" are equivalent to "personal data" under European data protection laws.

Controller: spykio is the controller of your personal information covered by this Privacy Policy.

Legal bases for processing: We process personal information based on:

Contractual necessity (to provide Services).
Legitimate interests (e.g., operating Websites, R&D, marketing, security, fraud prevention), provided these are not overridden by your rights.
Compliance with legal obligations.
Your consent (where applicable, which you can withdraw).

Use for new purposes: We may use your personal information for reasons not described here if permitted by law and compatible with the original purpose. We will notify you and explain the legal basis if needed for an unrelated purpose.

Sensitive personal information: We ask that you do not provide sensitive personal information (e.g., related to race, religion, health) through the Websites. If you do, you consent to its processing per this policy.

Retention: We retain personal information as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. We consider the amount, nature, sensitivity, potential risk, processing purposes, and legal requirements. When no longer needed, we delete or anonymize it.

Your rights: You may request to Access, Correct, Delete, Transfer, Restrict processing of, or Object to the processing of your personal information (based on legitimate interests). Submit requests to info@turtletechbv.com. We may need to verify your identity. We will comply with requests as required by applicable law.

Cross-Border Data Transfer: Information may be stored and processed outside the EEA or UK. We ensure adequate data protection through approved mechanisms like Standard Contractual Clauses where required.

European/UK Representative: Turtletech BV Sint-Clarastraat 91 8000 Brugge Belgium